Delivery and Packaging Policy
Where possible our packaging materials use reusable plastic bags and recyclable materials.
Ordering multiple products significantly reduces shipping costs.
We try to keep our delivery costs to a minimum and they do include postage, packing materials and VAT. Postage is not subsidised by increased product prices.
Liquids are packaged in BPA free PET bottles. PET is indefinitely recyclable.
We ship your products in unbleached recyclable boxes We use recyclable and biodegradable materials inside our boxes such as cornstarch protective chips or shredded paper wherever possible.
We will continue to look for recyclable and or compostable packaging alternatives.
We may also reuse protective packaging and boxes that we are recycling from our suppliers (which may contain plastic bubblewrap or polystyrene chips we consider re using these better than trashing them). Please do your bit and recycle all packaging once you have received your goods.
The Royal Mail 1st and second class postal services are not guaranteed timed services so please opt for the Next Working Day Delivery by 1:00pm service if your order must be received within a specific and urgent timeframe.
Please ensure that you are available to take delivery of your items as we require a signature on receipt of goods for ALL deliveries sent by tracked services unless you have specified a safe place. Our couriers are happy to leave your parcel in a safe place. If this is not possible, why not have it delivered to your work address or to your neighbour?
We do not accept responsibility for late delivery if your parcel cannot be delivered due to nobody being available to sign for it. Couriers will leave a card if they have been unable to leave the parcel in a safe place and you will need to rearrange delivery direct with the courier company.
We are unable to accept liability for late delivery due to circumstances beyond our control such as severe weather or heavy traffic congestion.
Please ensure the correct delivery address is provided from the outset as title and risk will pass to you once the order has left our premises.
Orders finalised before 1:00pm will be despatched same day by the service selected. Orders received after 1:00pm will be despatched next day.
Order processing will not begin until we receive a confirmed order and full payment.
For orders up to 2Kg we use Royal Mail for orders over 2Kg we use Parcel-force or another private courier service depending on destination. If you are not available at your selected address you may be an attempted delivery notice, please follow the instructions for redelivery.
The Royal Mail delivery service we use are of a high standard but Ecolotec cannot accept responsibility for non delivery or other issues relating to goods shipped by unsigned services.
You may be expected to collect your order from your local postal sorting office or a designated handling centre.
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.
See Terms & Conditions.
If you have a problem with an order please contact us by email or on tel 01494 370010.