Terms & Conditions

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer

All information on this website is represented in good faith. We try to be as accurate and informative as possible, correcting any errors brought to our notice in a timely fashion. However we take no responsibility for any damage or loss occurring from the use of the information herein nor are we responsible for the information or services of sites we have linked to. Such links are provided for convenience and information and are not an endorsement by Ecolotec Ltd.

Product Availability

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 1300 hours, orders received after this time will be dispatched the following day. Should the product not be in stock please allow 10 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse.
If an item is out of stock for longer than this, we will notify you.
Every effort is made to effect shipment of your order quickly, however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Ecolotec will contact you via email and provide a revised shipping schedule.

Refund/Returns Policy

All complaints must be notified in writing within 2 working days of receipt, email is acceptable with proof that you are the person who placed the original order, such as the last 4 digits of the card used for purchase.
Food and health related products may not be returned if the product packing has been opened.
You will be liable for the cost of return postage as long as your statutory rights have not been violated and or The goods are being returned because they are faulty.
All returns must be agreed beforehand and the returns form must be completed. The item must be returned in its original packaging.
Should you for any reason wish to cancel your purchase you may be liable for a 10% handling fee, special or custom orders may not be cancelled.
Requests for refunds and cancellations must be made and agreed by ECOLOTEC Ltd in advance.
Refunds are processed up to 7 days after your order has been placed or within 2 days after the order has been returned to us (whichever is longest).
For all refunds and queries please contact us at sales@ecolotec.com or phone us on 01494 370010 quoting your reference number (this will have been emailed to you when you placed your order).
Returns must be made using the RETURNS FORM found here.

Our Rights

We reserve the right to:

1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or.

2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Disclaimer

Copyright

All rights in this website, including copyright, website design, text and graphics, are owned by Ecolotec Ltd. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Ecolotec Ltd. All rights reserved.